MetaWin Privacy Policy

MetaWin (https://metawin.vu) is an internationally operated online gaming and betting platform. We believe protecting your privacy is one of our core responsibilities. This Privacy Policy clearly explains how your information is handled when you use the MetaWin website, mobile app, and related services.

By creating an account or using our services on MetaWin, you agree to this Privacy Policy. We recommend reading it in full before registering for the first time.

We comply with international data protection laws and the highest cybersecurity standards. Our Privacy Policy may be updated at any time, and we will notify you in advance of any changes.

MetaWin collects your information in several ways. Here is a detailed breakdown:

Information Provided Directly

• Full name, email address, date of birth, and mobile number (collected at registration).
• A copy of your national ID, passport, or driving license (for KYC verification).
• Residential address and postal code.
• Payment-related information such as your mobile banking number or bank account details.
• Information provided when contacting the support team.

Automatically Collected Information

• IP address, browser type and version, operating system.
• Site access time, location data, and device identifiers.
• Cookies and session data (see the Cookies section below for details).
• Game session logs, betting history, and transaction records.
• Behavioral data such as which pages you viewed on the site, how long you spent, and where you clicked.

MetaWin uses your information only for specific, legitimate purposes. We never use your data unnecessarily.

Primary Use

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and age (KYC process).
• To detect and prevent fraud, money laundering, and other illegal activities.
• To manage gaming limits, self-exclusion, and responsible gaming settings.

Use for Service Improvement

• To provide you with personalized offers and promotions based on your preferences.
• To identify and resolve technical issues on the platform.
• To analyze user behavior and improve the gaming experience.
• To respond to support requests and resolve issues.

Legal Use

• To provide information in response to regulatory requirements.
• To meet legal obligations and fulfill compliance reporting requirements.
• To resolve disputes and substantiate legal claims.

MetaWin retains your information for a limited period. The retention period depends on the type of data and applicable legal requirements.

• All data is retained for as long as the account remains active.
• Financial and transaction records are kept for at least 5 years after account closure for legal compliance purposes.
• KYC documents may be retained for up to 7 years after account closure.
• For inactive accounts, data may be deleted 3 years after the last login.
• Support chat logs are typically retained for 1 year.

Your information is stored on MetaWin's secure servers. We use internationally certified cloud infrastructure where all data is kept encrypted.

MetaWin never sells your personal information. However, limited data may be shared with trusted partners in certain specific circumstances:

When Data Is Shared

• Payment Processors: Necessary information is shared with payment gateway providers to complete transactions.
• KYC Verification Service: Your data may be shared with licensed third-party verification agencies to confirm your identity.
• Game Providers: Certain game results and history may be processed on the game developer's servers.
• Regulatory Authorities: MetaWin is required to share information with relevant government authorities when legally obligated to do so.
• Fraud Prevention Services: Your data may be shared with specialized service providers for fraud detection and prevention.

When data is shared with third parties, they operate under strict confidentiality agreements and may only use the information for its designated purpose.

The MetaWin website uses cookies and similar tracking technologies. These help improve your browsing experience and keep the platform secure.

Cookie Types

• Essential Cookies: These cookies are essential to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference, game settings, and similar choices.
• Performance Cookies: Used to monitor site speed and performance.
• Analytics Cookies: Collects anonymized data to understand user behavior.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

MetaWin protects your information using industry-leading technology and processes. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
• Data Encryption: Sensitive data stored in our databases is kept in encrypted form.
• Regular Security Audits: Independent third-party experts conduct regular audits of our security systems.
• Failed Login Detection: Unusual login attempts are automatically detected and the account is locked.
• Firewall & DDoS Protection: The platform is protected at all times by enterprise-grade firewalls and intrusion prevention systems.

MetaWin respects and upholds the following rights you have over your data:

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

MetaWin strictly enforces an 18+ policy. Our platform is not intended for minors under any circumstances.

• Age is verified at registration, and date of birth is confirmed during the KYC process.
• If a user is found to be underage, their account will be closed immediately.
• MetaWin does not knowingly collect information from anyone under the age of 18.
• If we find that we hold information belonging to a minor, we delete it immediately.

MetaWin may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, registered users will be notified by email or via a platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy will be archived and made available upon request.

We recommend checking this page regularly, especially before using the platform.

For any questions, complaints, or requests to exercise your data rights under this Privacy Policy, please contact us:

We process privacy-related requests within a maximum of 30 business days. For urgent matters, we aim to respond sooner.