MetaWin Terms and Conditions

By using the MetaWin website (https://metawin.vu) and application, you automatically agree to these terms and conditions. MetaWin is an internationally licensed online gaming and betting platform serving users in Bangladesh.

These terms and conditions are legally binding. Please read each section carefully before creating an account. If you have any questions, contact our support team.

Providing accurate and truthful information is mandatory when creating a MetaWin account. The following rules must be followed:

• Each person may register only one account. Creating multiple accounts will result in permanent suspension of all associated accounts.
• The name, address, and ID details provided at registration must be accurate and truthful.
• Members are solely responsible for keeping their account password confidential. Sharing login credentials with any third party is strictly prohibited.
• Withdrawals may be disabled until account verification (KYC) is completed.
• Accounts cannot be opened under a corporate or business name.

Account Verification (KYC)

MetaWin complies with international financial security regulations. As a result, identity verification is required for withdrawals above a certain amount. This may involve submitting a copy of your national ID or passport.

The following eligibility requirements must be met to use MetaWin:

• You must be 18 years of age or older. metawin does not provide services to minors under any circumstances.
• Metawin cannot be accessed from countries or regions where online gaming is prohibited by law.
• MetaWin employees and their immediate family members are not permitted to place bets on the platform.
• Users who have self-excluded due to mental health issues or addiction are not permitted to open a new account.

Please review the following conditions before making a deposit on MetaWin:

• Deposits must be made from a mobile banking or bank account registered in the member's own name.
• Depositing through a third party is strictly prohibited and may result in account termination.
• The minimum deposit amount may change from time to time on the platform.
• Once a deposit transaction is completed, funds are typically credited to your account within a few minutes.

The following conditions apply when withdrawing winnings from MetaWin:

• Account verification (KYC) must be completed before withdrawals can be processed.
• Withdrawals can only be made using the same payment method used for the deposit.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• A maximum withdrawal limit may apply within a given period, which varies by VIP tier.
• Withdrawals via mobile banking and e-wallets are typically processed within 24 hours.
• Withdrawals may be temporarily delayed due to technical or security-related reasons.

MetaWin offers a range of bonuses and promotions. The following conditions apply when claiming these offers:

General Bonus Terms

• Each bonus carries its own wagering requirement, typically between 15x and 35x the bonus amount.
• If wagering is not completed within the specified timeframe after a bonus is claimed, the bonus will be forfeited.
• It may not be possible to activate another bonus while one is already in progress.
• The welcome bonus is available to new members only and can be claimed once per household or IP address.
• Bonus balance can be used on all games except for certain excluded titles.

Free Spin Terms

• Winnings from free spins are subject to wagering requirements.
• Free spins typically expire 7 days from the date they are issued.
• Free spins are generally awarded for specific slot games.

The following rules apply when betting and playing games on MetaWin:

• All bet outcomes are final and non-reversible unless a technical error is proven.
• In live betting, odds may change while an event is in progress.
• Bets left incomplete due to a server error will be voided and the staked amount will be refunded.
• MetaWin reserves the right to review any unusually large bets placed on a single event.
• Any attempt to engage in match fixing or gain an unfair advantage through dishonest means will result in account closure.
• Slot games use RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

MetaWin is deeply committed to responsible gaming. Gaming is meant to be enjoyable — it should never become a source of financial stress or emotional harm.

• Members can set their own deposit limits, betting limits, and session time limits.
• You may request a temporary or permanent self-exclusion at any time.
• Where needed, MetaWin will provide information on professional organizations that offer support for gaming addiction.

For more details, please read our Responsible Gaming View the page.

MetaWin treats the personal information of its members with the utmost care. Our data protection policy is as follows:

• Members' personal information is never sold to third parties.
• All transactions and data are secured with SSL 256-bit encryption.
• MetaWin may be required to share information with relevant authorities when legally obligated to do so.
• Members may request to view or delete their stored data at any time.

To learn more, visit our Privacy Policy read.

MetaWin reserves the right to temporarily or permanently suspend any member's account for any of the following reasons:

• Violation of the terms and conditions.
• Registering an account using false information.
• Operating multiple accounts.
• Involvement in bonus abuse or any form of fraudulent activity.
• If the account has been inactive for an extended period (12+ months).
• Due to legal or regulatory requirements.

Whether a balance is refunded upon account closure depends on the reason for closure. In cases of fraud, the balance will be forfeited.

For any dispute or complaint, please follow the process below:

• Please report the issue to our live support team first.
• If your issue is not resolved through live support, please send a detailed description via email.
• MetaWin will review all complaints within 7 business days.
• MetaWin's decisions are considered final.

MetaWin reserves the right to amend these terms and conditions, in part or in full, at any time. In the event of changes:

• A notification of the changes will be sent to the registered email address.
• The effective date of any change will be clearly stated.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

The latest terms and conditions are always available on this page. We recommend reviewing them regularly.